At Ma Ambition Dispatch, we strive to provide reliable and professional truck dispatching services to owner-operators and motor carriers. This Refund & Cancellation Policy explains how we handle refund requests, service cancellations, billing errors, and payment disputes.
By using our services, you acknowledge that our dispatching and administrative services are subject to the terms outlined below and any applicable written dispatch agreement.
Our dispatching fees are based on the agreed pricing structure:
Box Truck & Hotshot: 5% per load.
Flatbed, Reefer & Dry Van: 3% per load.
The applicable percentage, fee calculation method, payment schedule, and other charges, if any, will be specified in your dispatch agreement or written pricing confirmation.
Because truck dispatching involves customized services and work performed on behalf of carriers, refunds are reviewed based on the circumstances of each request.
Refunds may be considered in the following situations:
Duplicate payments or verified billing errors.
Charges made in error for services that were not provided.
Advance payments for services that have not started, where applicable.
Other circumstances in which a refund is required by law or agreed to in writing.
Approved refunds may be adjusted to account for services already performed or non-recoverable third-party costs, where permitted by law and the applicable agreement.
Unless required by applicable law or expressly agreed to in writing, fees for services already performed are generally non-refundable.
These may include:
Loads successfully sourced, negotiated, or booked.
Dispatching and broker communication services already provided.
Completed carrier onboarding and administrative work.
Documentation and paperwork assistance already completed.
Other services delivered according to the agreed terms.
A carrier’s decision not to use a completed service does not automatically qualify them for a refund.
Carriers may request cancellation of dispatch services by contacting us at info@maambitiondispatch.com or (832) 743-8074.
Cancellation will be handled according to the applicable dispatch agreement. Any required notice period, outstanding fees, and responsibilities relating to loads already booked will remain subject to that agreement.
Cancellation does not automatically waive fees earned before the effective cancellation date. Loads already accepted or in progress must be handled according to the applicable agreements and transportation obligations.
If you believe that Ma Ambition Dispatch has failed to provide an agreed service, please contact us with details of the issue.
We will review the request and may offer a correction, account credit, partial refund, or full refund where appropriate. Any remedy will depend on the nature of the issue, the work completed, the applicable agreement, and relevant legal requirements.
We do not guarantee specific load availability, freight rates, carrier revenue, or business results.
Fees charged by third parties, including payment processors, factoring companies, registration providers, or other service providers, are subject to their own terms and refund policies.
Ma Ambition Dispatch cannot guarantee a refund of third-party charges that have already been incurred or are non-refundable under the applicable terms. This does not affect any rights you may have under applicable law.
To request a refund review, please contact us using the details below and provide:
Your name or company name.
The payment date and amount.
The invoice or transaction reference, if available.
A description of the reason for your request.
Any relevant supporting documents.
Email: info@maambitiondispatch.com
Phone: (832) 743-8074
We will review your request and contact you if additional information is required.
If a refund is approved, it will generally be issued to the original payment method where possible. Processing times may vary depending on the payment provider and financial institution.
Any applicable processing timeframe will be communicated when the refund is approved.
If you notice a duplicate charge, incorrect fee, or other billing concern, please contact us promptly so we can review the relevant records and work toward a resolution.
We encourage carriers to contact us before escalating a billing concern, without limiting any rights available to them under applicable law.
Ma Ambition Dispatch reserves the right to update this Refund & Cancellation Policy when necessary. Updates will be published on this page with the revised effective date.
Changes will apply as permitted by applicable law and the terms of any existing agreement.
If you have questions about this Refund & Cancellation Policy, refund eligibility, or service cancellations, please contact us.
Ma Ambition Dispatch
Website: https://maambitiondispatch.com
Email: info@maambitiondispatch.com
Phone: (832) 743-8074
We appreciate your business and remain committed to providing dependable dispatching support to our carrier partners.
Last Updated: October 27, 2026
